Safety & Preparedness
At Petco, our business is all about improving the lives of pets and people, including the more than 26,000 dedicated partners we employ in our Petco pet care centers, distribution centers and support centers across the country. The health and safety of every single partner in the Petco family is always our top priority and that commitment has only increased during the ongoing pandemic.
Keeping our partners safe is a vital component of our culture and mission. Petco holds regular Safety Committee meetings for both our Petco pet care centers and distribution centers to ensure all relevant leaders are aware of their safety obligations. In addition, distribution centers have daily stand-up safety meetings, weekly safety leadership meetings, safety boards and other recognition programs to promote safe behavior. At our Petco pet care centers, we hold territorial safety calls with field leadership, and conduct safety assessments both on-site and virtually. All partners are encouraged to ask questions or voice concerns and may use Petco’s ethics hotline to report issues anonymously if they choose.
Training is a critical component to ensuring the safety of our Petco partners. Every new Petco partner is provided with a robust training program that covers OSHA safety, environmental compliance, as well as safety topics specific to their individual roles. These online programs and courses complement the on-the-job training partners receive from their line managers. Annual training occurs on a variety of topics to ensure Petco partners are always current with new regulations and safety policies. Training topics have included enterprise-wide topics like hazard communication, emergency action preparedness, safe lifting, injury and illness prevention, incident reporting and investigation, as well as job-specific topics such as lock-out/tag-out, forklift certification, electrical safety, and safe handling of companion animals.
Since the onset of COVID-19, we’ve closely monitored the situation and taken proactive, precautionary steps to ensure we continue to meet or exceed local, state and federal regulations as well as recommended health and safety guidelines from the CDC.
To provide ongoing support to our more than 26,000 partners as they face the effects of COVID-19 and other hardships, we established the Petco Partner Assistance fund with more than $2 million in initial funding from the company and its leaders. Since, it has provided an average financial support of about $1,000 to more than 1,400 partners and their families impacted by both the pandemic, and recent fires and hurricanes.
Additionally, we have invested millions in additional compensation for every Petco pet care center, distribution center and field partner as our way of recognizing the courageous way they are serving pets and their families in these uncertain times. In addition to our Petco partners' established sick time and paid time off, we're providing up to five days of pay specifically designed to further support partner time off needs related to COVID-19, as well as an additional 14 days of paid leave for those directly impacted by the virus.
Just as we plan for Petco partner safety in emergency situations, we also have procedures in place for animal care, evacuation and transportation in natural disaster and emergency situations at Petco pet care centers, distribution centers and corporate offices. Evacuation orders and other emergency response measures apply not only to partners, but also to the animals in our care. We will make all reasonable efforts to evacuate and protect animals providing that animal rescue does not endanger the health and safety of partners carrying out those duties, and have plans in place for how to do so.
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