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PETCO.com customers who want to return or exchange items purchased online will now have multiple options, as PETCO Animal Supplies, Inc.'s internet service will now allow those goods to be returned to any of the chain's 635-plus stores.

(Logo: http://www.newscom.com/cgi-bin/prnh/20030603/PETCOLOGO )

PETCO.com recently completed a successful pilot test program in 145 stores, and decided to roll out the return program on a nationwide basis beginning August 4. Customers will now have the ability to go to any PETCO store to return or exchange an item purchased on PETCO.com. A "return to store receipt" will be available through the customer's online order history.

"We want to make sure our customers are completely satisfied with every PETCO purchase, and want to make returns or exchanges are as simple as possible," said Mike Woodard, PETCO's Senior Vice President of Business Development. "In the process, we hope to convert more offline shoppers to multi-channel shoppers by overcoming the worry and inconvenience of returning an item that was bought online."

For more details on the return policies and procedures, simply log on to PETCO.com.

PETCO.com offers more than 7,000 products online, including specialty items not found in PETCO stores, and delivers to all 50 states plus APO and FPO boxes. PETCO.com also offers scheduled home delivery service of popular items like pet food and cat litter through their "Bottomless Bowl" program. PETCO is a leading specialty retailer of premium pet food, supplies and services, with a commitment to quality animal care and education. It operates more than 635 neighborhood stores in 43 states and the District of Columbia.

SOURCE: PETCO.com